Privacy Policy

Last updated: October 13, 2025

1. Introduction

JL4 Global ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Educational background and academic records
• Passport and identification documents
• Financial information for payment processing
• Communication preferences and correspondence

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide educational consulting and university admission services
• Communication: To respond to inquiries and provide customer support
• Application Processing: To assist with university applications and documentation
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send relevant information about our services (with your consent)
• Website Improvement: To analyze and improve our website and services

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: For our legitimate business interests, such as improving our services
• Legal Obligation: To comply with legal requirements and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Universities and Educational Institutions: To process your applications
• Service Providers: Third-party vendors who assist in our operations
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection practices

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Application data: 7 years after completion of services
• Marketing data: Until you withdraw consent or opt-out
• Website analytics: 26 months (Google Analytics default)
• Legal compliance: As required by applicable laws

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Binding Corporate Rules
• Certification schemes and codes of conduct

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage (Google Analytics)
• Marketing Cookies: For targeted advertising (with consent)

You can control cookie settings through your browser preferences or our cookie consent banner.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: dpo@jl4global.com

14. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority.